Providing excellent customer service is part of our mission and the culture here at C3. We want to ensure that your experience with any member of our team is both helpful and satisfying.
To track our client experiences, we’ve implemented a one-question survey for all closed support tickets. Now, at the close of each issue, you’ll receive an email letting you know that we’ve completed your ticket, which will include three smiley faces: green, yellow and red as shown below.
Simply click on one of these smiley faces to let us know how we did and, then if you’d like, leave a comment to detail the reasons behind your review.
Simple for you, and informative for us, we’ll be able to ensure that you’re satisfied at the end of every service ticket and that we’re offering you the best possible service.
At C3 we welcome and rely on your feedback – thanks in advance for keeping us informed about how we’re doing!